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Policies

Spa Code of Conduct

As prepared by the International Spa Association. Your Rights and Responsibilities as a Spa Guest. Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body, and spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help
ensure your satisfaction, comfort, and safety, as well as that of others.

 

As a spa guest, it is your responsibility to:

  • Communicate your preferences, expectations, and concerns.

  • Communicate complete and accurate health information and reasons for your visit.

  • Treat staff and other guests with courtesy and respect.

  • Use products, equipment, and therapies as directed.

  • Adhere to the spa’s published policies and procedures.

 

As a spa guest, you have the right to:

  • A clean, safe and comfortable environment.

  • Stop a treatment at any time, for any reason.

  • Be treated with consideration, dignity, and respect.

  • Confidential treatment of your disclosed health information.

  • Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures.

  • Ask questions about your spa experience.

  • Information regarding staff training, licensing, and certification.

To Better Serve You Customer Satisfaction

Your satisfaction is very important to us. If you are not satisfied with any service you received here, please notify us within seven days of your appointment.

 

Gratuity

Gratuity is not expected but appreciated. Our staff works hard to help you achieve a higher state of bliss. While gratuity is optional and at your discretion, it is kindly accepted. We suggest 15, 18, or 20% of the full price of the service provided.

Late Arrival for Appointment

If you are late for an appointment, your treatment will end on time so that the next appointment may begin as scheduled. Should this happen, your service will be charged in full.

Right to Refuse Service

We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our Spa atmosphere.

 

Returns

All product returns must be accompanied by a store receipt. Product returns will only be accepted within 15 days of the original purchase. All returns will be refunded with a Skin Therapy Bar gift card.

Prices

Prices and services are subject to change at any time.

Gift Cards

Gift cards are sold in various amounts. Gift cards are not refundable or redeemable for cash and may not be used for gratuities.

 

Service Animals and Pets

Skin Therapy Bar does not allow pets of any kind into the building, we do allow trained service animals.

Payment/Deposits

We accept Visa, MasterCard, American Express, Discover, Zelle, or Venmo. We do not accept cash or checks for payments.

A credit card is required to hold all appointments.

Reservations and Cancellation

A major credit card is required to book your reservation. If you are unable to keep your scheduled appointment, you must provide a minimum of 24-hours's; notice to avoid being charged 50% of the full price of your missed treatments.

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